Privacy Policy
Last Updated: September 10, 2026
National Power Network (“National Power Network,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, submit a form, communicate with us, or use our services.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Business or company name
Email address
Telephone or mobile number
Mailing or business address
Energy usage or utility-related information
Utility bills or account information you choose to provide
Information submitted through website forms
Appointment or consultation information
Communications with our team
Information related to services you request
Other information you voluntarily provide
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, operating system, pages visited, referring website, and general website usage information.
2. How We Use Information
We may use information we collect to:
Respond to inquiries
Provide requested services
Schedule and manage appointments
Evaluate energy needs and opportunities
Prepare energy-related recommendations or proposals
Communicate about existing or requested services
Provide customer support
Send service or account-related notifications
Send text messages when you have provided appropriate consent
Send marketing or promotional communications when permitted
Improve our website, services, and customer experience
Maintain business and transaction records
Prevent fraud, misuse, or security incidents
Comply with legal and regulatory requirements
3. SMS and Mobile Information
If you provide your mobile telephone number and opt in to receive SMS or MMS communications from National Power Network, we may use your number to send communications consistent with the consent you provided.
These communications may include appointment reminders, service updates, requested information, customer support messages, account communications, promotional messages, special offers, or marketing communications, depending on the type of consent you provided.
Message frequency may vary.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP.
For assistance, reply HELP or contact us at (314) 322-7973 or support@nationalpowernetwork.com.
4. Mobile Information and SMS Consent Will Not Be Shared for Marketing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile telephone number, SMS opt-in information, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
5. How We May Share Information
We may disclose information when reasonably necessary to operate our business and provide requested services.
This may include service providers and subcontractors that assist with functions such as website hosting, communications, CRM systems, customer service, analytics, information technology, security, or other operational support.
We may also disclose information when necessary to fulfill a service you have specifically requested, comply with applicable law, respond to lawful government requests, enforce our agreements, protect our legal rights, prevent fraud or abuse, or protect the safety and security of National Power Network and others.
Any sharing described in this section remains subject to the SMS and mobile-information restrictions described above. Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand website usage, remember preferences, measure performance, and improve our services.
Your browser may allow you to block or delete cookies. Some website functionality may not operate properly if cookies are disabled.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain legitimate business records, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
9. Your Choices
Depending on applicable law and the nature of your relationship with National Power Network, you may have the ability to request access to, correction of, or deletion of certain personal information.
You may also request that we update inaccurate contact information.
To make a privacy-related request, contact us at support@nationalpowernetwork.com.
You may unsubscribe from marketing emails using the unsubscribe instructions included in those communications.
You may withdraw consent to receive text messages at any time by replying STOP.
10. Third-Party Websites
Our website may contain links to websites operated by third parties.
National Power Network is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our website and services are intended for businesses and adults and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.
When changes are made, the revised policy will be posted on this website and the “Last Updated” date will be updated.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
National Power Network
5914 Maple Ave
St. Louis, MO 63112
Phone: (314) 322-7973
Email: support@nationalpowernetwork.com